Refund and Cancellation Policy

Last revised: 2026-09-11

This policy states when an order may be cancelled, when a refund is granted, and how long a refund takes to reach the original payment instrument.

At a glance

Cancellation

Before the first content page is opened on the account

Refund window

7 days from the date of payment

Decision

Within 7 working days of the request

Credit

5 to 7 business days after approval

Method

Original payment instrument, through Razorpay

Amount

The full amount paid, including GST where charged

Grounds for a refund

A refund is granted when one of the following applies.

• The access period has been paid for and no lesson step, quiz, practice set, mock paper or flashcard deck has been opened on the account.
• The same account was charged twice for the same access period.
• Access did not appear on the account within 48 hours of a successful payment, and support could not restore it.
• The subjects listed against the plan at the time of purchase were withdrawn during the access period.

What is not refundable

• An access period in which any lesson step, quiz, practice set, mock paper or flashcard deck has been opened.
• An access period that has already ended.
• An account ended for a breach of the Terms and Conditions.
• A change of mind after the refund window has closed.

How to raise a request

1. Send an email to hello@goatedd.tech from the address on the account.
2. State the Razorpay payment identifier, the date of payment and the ground claimed.
3. The request is acknowledged within 48 hours of receipt.
4. The decision is sent by email within 7 working days of the request.
5. An approved refund is credited to the original payment instrument in 5 to 7 business days.
6. A refund ends access to the plan on the day it is approved.

Related pages

Delivery is covered by the Shipping and Delivery Policy. Contact details are on the Contact page.